International Examinations Administrator
Salary: £17,000
Job Description
Job Title: International Examinations Administrator
Reporting to: Head of International Examinations
Status: Full-time and Permanent
Closing Date for applications: Wednesday 3rd February 2010
Purpose:
To provide an efficient support and administrative function to the International Examinations Department. In particular providing a single point of co-ordination and administration for all examination paperwork and dispatching results, awards and certificates for all examinations outside the UK, whilst dealing with queries throughout the examination process. May also have general office reception duties.
Key Result Areas
- Provide a central point of administration for all candidate registration and letter mailing, ensuring prompt and accurate data entry.
- Provide a central point of administration for all timetable checking, processing and dispatching ensuring all SLAs are adhered to.
- Provide a central point of contact for all candidate registration queries and checking age restrictions
- Provide a central point of contact for all post-exam queries raised by Customer Services & Quality Assurance Department, as well as external members.
- Provide administrative support where required to the International team
- Maintain an effective soft and hard copy filing and archiving process, including Membership administration ensuring information is easily retrievable.
- Provide co-ordination of certificate and medal processing, dispatching and filing
- Maintain log form of departing results and certificates
- Actively investigate requests for amendment or lost certificates
- Enter and maintain Customer data on all relevant databases and systems.
- Effectively communicate with international teachers to rectify queries.
- When required, may provide a reception service for ISTD HQ – taking all incoming telephone calls, handling incoming and outgoing mail, and greeting visitors in order to provide a favourable impression of the business.
Key Performance Indicators
- Internal and external customers and suppliers dealt with professionally and efficiently.
- Accuracy and quality of typing, filing and database administration.
- Document standards
- Client and peer feedback on expertise quality of service/interaction
- Quality of data on Membership
- Health & Safety Compliance
- Adherence to SLAs.
- Ensure all internal procedures are complied with.
- Completion of allocated tasks within agreed timescales and to agreed quality
Knowledge, Skills & Experience
- Established and successful working in an office environment.
- Experience in dealing with people at all levels.
- Experience in working on own initiative.
- Ability and keenness to process data accurately with excellent attention to detail
- Excellent awareness of time zones and good knowledge of global geography
- Clear and professional telephone manner.
- Willingness to interact with International customers
- Ability to multitask in a fast moving environment
- Ability to work without close supervision and prioritise/organise own activities
- Excellent Organisation skills
- Excellent Inter-personal Skills
- Excellent skills in:
- Customer Care
- Time Management
- Communications (oral & written)
- Use of relevant IT and software
- Basic financial experience
- Experience with dance examinations
- Interest in dance
- Other language
Core Competencies
- Self Awareness
- Working Together
- Customer Awareness
- Quality and Accuracy
Dimensions
Office based role providing key operational support to all areas of International team. Providing administrative support and point of contact for teachers and examiners who contact the team for day to day issues related to examination tours and scheduling. Key role in the fulfilment of the client experience and the adherence to regulatory processes.
Terms
and Conditions
Hours of work: Standard hours are Monday to Friday, 9am to 5pm and working outside of these hours may be required on occasion.
Holiday: 20 days per annum
If applicable, candidates must be able to provide proof of a work permit at interview and must be willing to undertake a Criminal Records Bureau check on appointment.
Application process
Should you make your application please email your CV and a covering letter saying why you should be appointed to this post and addressing the job description and person specification to Alison Stanley in HR, at astanley@istd.org. Please also copy your application to Claire Buckley,Head of International Examinations, at cbuckley@istd.org.
Closing date for receipt of applications is Wednesday 3rd February 2010.
Interview schedules will only be confirmed with successful candidates by Thursday 11th February 2010.
1st interview: Monday 15th February 2010 which will consist of a competency based interview and possibly some testing.
2nd interview: Only if required.
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