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Education and Training Administrator

Job Description

Responsible to: Professional Development Manager

Main Purpose of Job: The focus of the post is to provide administrative support to the Education and Training Department as needed.

Key Areas of Responsibility

These services may include, but are not limited to:

  • Provide administrative support to the Department, supporting the planning and delivery of courses and events in order to ensure that they run effectively and efficiently, that all materials are produced as needed, and that all bookings and incoming and outgoing payments are logged and processed in accordance with the Society’s requirements.
  • Respond to queries before and after events / courses from delegates, tutors and the membership, as well as from other ISTD departments, in a timely and professional manner within agreed standards.
  • Support the Professional Development Manager to perform routine and ad hoc customer engagement/communication activities within agreed timescales.  Ensure the availability and distribution of promotional materials to the membership, and the receipt and collation of evaluation feedback.
  • Take part in careers fairs, summer schools, exhibitions and events as required, supporting provision of materials, and delegate registration and support.
  • Issue certification / proof of attendance to delegates in order to comply with Continuous Professional Development requirements, to identified timescales.
  • Maintain the departmental pages of the ISTD website, any databases, filing systems or recording systems accurately and efficiently, and provide data/ information as requested by colleagues and internal customers.
  • Support the organisation with general reception and telephone duties as required.
  • Carry out any other reasonable duties as required by the Professional Development Manager, Head of Department or Executive Management.

Person Specification


  • Clear verbal and written communications skills in English, in particular in dealing efficiently and competently with telephone and electronic queries from customers.
  • Proven administrative ability, with experience of processing data accurately and demonstrating excellent attention to detail while multi-tasking and meeting deadlines.
  • Demonstrable experience of working in an accurate, organised and methodical fashion to tight timescales.
  • Excellent keyboard skills and a good working knowledge of Microsoft Office
  • Willing and able to work on their own initiative, while remaining aware of own limitations and when to ask for help.
  • Proven experience of working effectively in a team to deliver excellent customer service.
  • Attitude of personal responsibility and accountability and a flexible and ‘can-do’ attitude towards the workplace


  • Previous experience of working within a dance, dance education or training environment, or similar              

Application Details

To apply please submit a copy of your CV and detailed covering letter explaining how your skills and experience match the position advertised via email to Louise Molton at et_recruit@istd.org

Closing date for both applications: 14th January 2018

Interviews are scheduled to be held on 24th, 25th and 26th January 2018

About the ISTD

The Imperial Society of Teachers of Dancing (ISTD) is the leading professional body for dance professionals across multiple genres. It forms a community of around 7,500 active members around the world as students, teachers and examiners.

ISTD Head Office provides a wide variety of services to members, including: the opportunity to gain qualifications, access to sources of information and advice, and the chance to network and meet like-minded people at events. We provide additional products and services such as training and publications for members and non-members.

We have over 70 staff, most of whom work at our offices at Imperial House in Paul Street, London.

Other Conditions of Service

The ISTD is an equal opportunities employer. We operate a no smoking policy.