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Quality Assurance Assistant


Job Title: Quality Assurance Assistant (Fixed Term Contract – 7 months)

Responsible to: Quality Assurance Officer

Main Purpose of Job: Provides administrative support to the processing of examination results and reasonable adjustments in accordance with quality assurance standards.

These services may include, but are not limited to:

  1. Support the processing of all examinations results within their area of work, in particular, checking candidates’ details against database entries for errors, entering and checking results onto the databases, scanning as necessary, and despatching results and issuing certificates within defined timescales
  2. Support the processing of reasonable adjustments to be made for disabled candidates, ensuring that any issues or difficulties arising are dealt with efficiently and tactfully.
  3. Contribute to the maintenance of all records, files and databases in order that information/data can be obtained readily by any staff member
  4. Contribute to responding to queries such as those from colleagues regarding administrative queries and or from teachers on queries regarding the processing of examination results
  5. Work effectively as part of a team, supporting team colleagues to ensure the timescales are achieved effectively in relation to all quality assurance work
  6. Carry out any other reasonable duties as required by the Head of Department or Executive Management.



  • Proven ability to input and extract data efficiently and effectively, including both electronic and paper-based information, showing excellent attention to detail
  • Good working knowledge of Microsoft Office and of using databases to enter, extract and manipulate data accurately and efficiently
  • Good verbal and written communications skills in English, and good numeracy skills
  • Good team player, working flexibly and with others to meet the needs of Members, customers and the organisation
  • Good customer service skills, with proven experience of constantly striving to meet customer needs
  • The attitude of personal responsibility and accountability and a flexible and ‘can-do’ attitude towards the workplace



  • Interest or experience in Dance, Arts or Education

To apply for this role please email hr@istd.org with an up-to-date CV and cover letter stating clearly why this role is of interest to you.
Closing date: Friday 15th March 2019