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Quality Assurance Officer

JOB DESCRIPTION

Job Title: Quality Assurance Officer – International Examinations, Dancesport and Additional Needs                    

Responsible to: Quality Assurance Manager

Main Purpose of Job: Processes examination results within their operational area including certificate issue, including resolving errors, and taking responsibility for responding to requests for reasonable adjustments as required.

AREAS OF RESPONSIBILITY

  1. Manage the overall workflow and supervision of the Quality Assurance Assistant Processing all examinations results within their area of work through Quality Assurance despatching results and certificates within defined timescales
  2. Supervise the day to day work of the Quality Assurance Assistant, working collaboratively with them to deliver a service.
  3. Dealing with queries (whether internal or external) relating to administration, errors, and those relating to results, liaising with colleagues and examiners as necessary to reach a resolution
  4. Ensuring that results databases and archives and other records are maintained efficiently and accurately, and providing and/or reporting on data as required
  5. Take responsibility for leading on the processing of reasonable adjustments to be made for disabled candidates, ensuring that any issues or difficulties arising are dealt with efficiently and tactfully.
  6. Work effectively as part of a team, supporting team colleagues to ensure the timescales are achieved effectively in relation to all quality assurance work
  7. Carry out any other reasonable duties as required by the Head of Department or Executive Management.
 

PERSON SPECIFICATION

Essential

  • Good verbal and written communications skills in English in order to liaise with teachers, members of the public, examiners, and resolve queries effectively
  • Ability to enter, process and analyse data accurately, with excellent attention to detail and good numeracy skills
  • Excellent team player, working flexibly and with others to meet the needs of Members, customers and the organisation
  • Excellent customer service skills, with experience of dealing with customer queries and complaints within prescribed parameters
  • Ability, and experience, of working on own initiative with a sensitivity to own levels of knowledge and understanding and delegated authority
  • Good working knowledge of Microsoft Office and of using databases to enter, extract and manipulate data
  • Attitude of personal responsibility and accountability and a flexible and ‘can-do’ attitude towards the workplace

Desirable

  • Experience of working within an examination, FE College or Training Provider environment
  • knowledge of disabilities or experience supporting reasonable adjustments for examinations


Salary: £22,000

To apply please forward an up-to-date CV to hr@istd.org Closing date for applications: Sunday 12th Aug 2018.


ABOUT THE ISTD

The Imperial Society of Teachers of Dancing (ISTD) is the leading professional body for dance professionals across multiple genres. It forms a community of around 7,000 active members around the world as students, teachers and examiners

The job will be based in offices at ISTD HQ, 22-26 Paul Street, London, EC2A 4QE.