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UK Examinations Administrator

JOB DESCRIPTION

Job Title: UK Examinations Administrator

Responsible to: Examinations Officer     

Main Purpose of Job: To be responsible for processing examinations' bookings within the UK Examinations department, working across the department as required

AREAS OF RESPONSIBILITY

  • To manage and administer the process of examinations booking from receipt of request to issue of timetable
  • To manage and undertake communications in relation to examinations bookings, with teachers, Centres and examiners
  • To ensure all data in relation to examinations sessions are accurate
  • To ensure all processes are delivered within agreed time frames
  • To deal effectively and efficiently with problems arising from examinations' bookings
  • To escalate to Examinations Officer any serious issues in an efficient and timely manner
  • To record details of each session in the departmental diary
  • To ensure that all records are properly maintained and to manage filing as required
  • To understand the differences within the three areas of the UK department's work and to effectively work across all areas
  • Maintain geographical knowledge to assist in the effective matching of examiner and request
  • Adhere to all Quality Assurance procedure relating to the examinations booking process at all times.
  • Conduct other activities as and when requested as part of your role with ISTD.
  • Comply with all Health & Safety and Security regulations at all times as detailed in the Company's policies.

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential

  • Demonstrable experience of business processing
  • Experience of delivering administration in a fast-paced organisation
  • An understanding of information technology with good IT skills
  • Excellent data entry skills
  • Good numerical keyboard skills
  • Organised and methodical approach to work
  • Excellent understanding of how to deliver within tight time scale
  • Good oral and written skills
  • Good telephone manner and customer service skills
  • Good time management skills

Desirable

  • Understanding of membership organisations
  • Knowledge/understanding of dance education
  • Understanding/experience of examinations board processing

COMPETENCIES

Core Behaviours

  • Attention to detail
  • Ability to work under pressure
  • Effective communication
  • Working with others

Salary: £22.000

Please forward an up-to-date CV to hr@istd.org

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