1. You are here:
  2. Home
  3. Discover
  4. Jobs
  5. Membership CRM Executive

About the Society

The Imperial Society of Teachers of Dancing (ISTD) is a registered educational charity and membership association. Our mission is to educate the public in the art of dancing in all its forms: to promote knowledge of dance; provide up-to-date techniques for members and maintain and improve teaching standards.

With approximately 6,000 members in over 55 countries worldwide, the Society conducts over 120,000 examinations each year. We were recently listed by Ofqual as one of the top 20 largest awarding organisations in England and in the top 5 for delivery of performing arts examinations.

The Society aspires to be a world leader in dance education, setting the benchmark for best practice through our extensive syllabi and teacher training. We are committed to becoming a dynamic, future-focused organisation that promotes the social, cultural, physical and educational benefits of dance for all.

Summary of role

Key point of contact for membership enrolment, renewal and membership services. Development and management of the CRM to improve member experience, stakeholder processes and knowledge, and data integrity.

Essential requirements

• Excellent working knowledge of Microsoft Office, especially Excel.
• Knowledge of Workbooks, membership databases or CRM systems.
• Knowledge of building reports in databases / Excel
• Excellent verbal and written communication skills
• Proven administrative ability, with experience in processing data accurately and demonstrating excellent attention to detail while multi-tasking and meeting deadlines.
• Demonstrable experience of working in an accurate, organised and methodical fashion to tight timescales.
• Experience in handling card payments over the phone and online - PCI compliance.
• Strong prioritisation and organisational skills in order to cope with the high volume of queries.
• Willing and able to work on their own initiative, while remaining aware of their own limitations and when they should ask for help.
• Proven experience in working effectively in a team to deliver excellent customer service.
• A calm, professional and ‘can-do’ attitude towards the workplace



How to apply

To apply as a Membership CRME xecutive please send a letter of application and CV to  The letter of application should summarise what you are able to bring to the role and how you meet the person specifications. The successful candidates will also be required to provide details for two recent references that can evidence skills and suitability to carry out this role, (whether in an employed or voluntary capacity).

Please download the full job specification below