About the ISTD
ISTD exists to make teaching and learning dance accessible to all.
Our membership is recognised as the mark of quality dance teaching around the world. We support teachers to develop their careers and businesses through progressive training, performance qualifications and events. Together, we aim to build a diverse and sustainable dance profession by championing inclusion and increasing access to dance teaching. The Society is a registered educational charity (250397), regulated examinations board, and membership association. With 6000 members in 59 countries worldwide, we conduct over 90,000 examinations and 20,000 hours of Continuing Professional Development each year.
Summary of Role
We’re seeking an organised and proactive Web Administrator to ensure that our website is maintained to improve our user experience and increase engagement and user satisfaction. While there will be a strong support network in place for you, this is an autonomous, fast-paced and varied role that will require exceptional multi-tasking and prioritising.
This role will report directly to the Head of Marketing.
Key Responsibilities:
- In addition to working closely with the Head of Marketing, you’ll:
- Update web content and user journeys – using analytics to improve page content and UX, meeting the needs of our stakeholders
- Establish workflows to review, edit, optimise and archive content to make sure our site continues to be a source of engaging expert, authoritative and trusted information
- Work with a ticketing system to log website amends and queries, complete queries to agreed SLA. Liaise with staff across business to train and inform them on the process
- Ensure website and operational system security
- Support staff on CMS and approval processes
- Regularly audit website content – making sure content is added, edited and deleted in a timely way
- Edit and proof-reading content for SEO and key words – ensuring consistent brand tone of voice across all communications and products
- Ensure our tone of voice and style guide is followed to maintain consistency across website.
- Provide creative and technical support to team members
- Track and report on web / social analytics to ascertain engagement. Provide monthly reports
- Liaise with IT and web developer to escalate any technical issues and make sure these are resolved quickly with minimum disruption. Review performance and technical support contract hours.
- Ensure that website design and development is compliant and accessible
- Ensure compliance to law – PECR, Copyright and GDPR
- Keeping up to date with industry best practice and monitoring content activities of competitor websites.
Person Specification
The Web Administrator must demonstrate:
- Excellent knowledge of content management systems, HTML/CSS, Java Script and GA4 and good understanding of CRM system and data analytics.
- Good understanding of SEO strategies and ability to edit content.
- Excellent verbal and written communications skills in English.
- Excellent organisational skills, coupled with the ability to multi-task, prioritise, remain calm under pressure, and see tasks through to completion whilst demonstrating accuracy and strict attention to detail.
- Critical thinking and good analytical problem solving skills to support effective decision making.
- Excellent team player, working flexibly and with others to meet the needs of Members, customers and the organisation.
- Ability to maintain confidentiality and GDPR data protection legislation requirements.
Additional Information
- This role will be offered on a Hybrid work basis (2 days worked in the office and the remainder of the week can be worked remotely). When working remotely, the postholder will be required to work from home in an environment with a high-speed broadband.
- The office remains open from Monday to Friday and is available for those who would prefer to work in the office environment or have difficulties working remotely.
Method of Application
Please send a letter of application and CV to recruitment@istd.org
The letter of application should summarise what you are able to bring to the role and how you meet the person specification. The successful candidates will also be required to provide details for two recent references that can evidence skills and suitability to carry out this role, (whether in an employed or voluntary capacity).
Applications close Monday 19 May
Please access the full job description below:
